Privacy Policy

Last updated: March 15, 2025

1. Introduction

HydroNexis (hereinafter "we", "us", "our") is committed to protecting the privacy and personal data of all users of our website and customers using our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or services, you accept the practices described in this Privacy Policy. We encourage you to carefully review this document.

2. Data Controller

The controller of your personal data is:

SoftSPM / HydroNexis
Ławy
97-400 Ławy
NIP: 7691956407
REGON: 100629083
e-mail: info@hydronexis.com

3. Data We Collect

Depending on your interaction with our website and services, we may collect the following types of data:

3.1. Voluntarily Provided Data

  • Contact information: name, surname, email address, phone number, company name
  • Inquiry data: content of messages and inquiries submitted via the contact form
  • Contract-related data: information necessary for contract execution, such as address data, billing information, order details

3.2. Automatically Collected Data

  • Device data: device type, operating system, browser type
  • Activity data: pages visited on our website, time spent on the site, clicked links
  • IP address and geolocation data
  • Data collected through cookies and similar technologies

4. Purposes and Legal Basis for Data Processing

4.1. Performance of Contract (Art. 6(1)(b) GDPR)

  • Delivery of ordered products and services
  • Customer account management
  • Payment processing
  • Technical support and customer service

4.2. Legitimate Interest (Art. 6(1)(f) GDPR)

  • Marketing of our own products and services
  • Analysis and improvement of service quality
  • Ensuring network and information security
  • Pursuit or defense of legal claims

4.3. Consent (Art. 6(1)(a) GDPR)

  • Sending marketing information and newsletters
  • Use of certain cookies
  • Sharing data with marketing partners

4.4. Legal Obligation (Art. 6(1)(c) GDPR)

  • Issuing and storing invoices and other accounting documents
  • Implementation of data subjects' rights
  • Fulfillment of tax obligations

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure its proper functioning, analyze traffic, and personalize content.

5.1. Types of Cookies Used

  • Necessary cookies - essential for the operation of basic website functions
  • Functional cookies - enable remembering user-selected settings
  • Analytical cookies - allow collecting information about website usage
  • Marketing cookies - used to track users and deliver personalized advertisements

5.2. Cookie Management

You can manage your cookie preferences at any time by changing your web browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Recipients

Your personal data may be shared with the following categories of recipients:

  • IT and hosting service providers
  • CRM, accounting, and other business tool providers
  • Electronic payment service providers
  • Courier and postal companies
  • Legal and accounting advisors
  • State authorities, when required by law

All entities processing data on our behalf ensure appropriate data security measures and are obligated to comply with applicable data protection regulations.

7. Data Transfers Outside the EEA

In some cases, your personal data may be transferred outside the European Economic Area (EEA). When this occurs, we ensure that data transfer takes place in accordance with applicable data protection regulations and with appropriate safeguards, such as:

  • European Commission adequacy decisions
  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules

8. Data Retention Period

We store personal data only as long as necessary for the purposes for which they were collected, or in accordance with legal requirements:

  • Contract-related data - for the duration of the contract and for the period required by law (e.g., tax regulations)
  • Marketing data - until consent withdrawal or objection
  • Contact form data - for the period necessary to handle the inquiry and no longer than 3 years
  • Data necessary for defense against claims - until the statute of limitations for potential claims

9. Your Rights

In accordance with data protection regulations, you have the following rights:

  • Right of access - you have the right to obtain information about whether we process your data and to receive a copy of this data
  • Right to rectification - you can request correction of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten") - you can request deletion of your data in specific circumstances
  • Right to restriction of processing - you can request limitation of processing your data
  • Right to data portability - you have the right to receive your data in a structured, commonly used format
  • Right to object - you can object to the processing of your data based on legitimate interest
  • Right to withdraw consent - you can withdraw previously given consent for data processing at any time (without affecting the lawfulness of processing before its withdrawal)

To exercise these rights, please contact us using the contact details provided in the "Data Controller" section.

10. Right to Lodge a Complaint

If you believe that we are processing your data unlawfully, you have the right to lodge a complaint with the supervisory authority:

President of the Personal Data Protection Office
ul. Stawki 2
00-193 Warsaw
www.uodo.gov.pl

11. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction, including:

  • Data encryption
  • Regular testing and evaluation of security measures effectiveness
  • Staff training on data protection
  • Limited access to personal data
  • Security incident response procedures

12. Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy. We will inform you about any significant changes via our website or through other appropriate communication channels. We encourage you to regularly check this page to stay up-to-date with our privacy practices.

13. Contact

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:

SoftSPM / HydroNexis
e-mail: privacy@hydronexis.com
tel: +48 535 240 207
address: Ławy, 97-400 Ławy